SUPPORT · WE ANSWER EMAIL
Get help with Backbone.
Questions about your account, your inventory, or an app you connected to Backbone all go to one inbox. Email us and a person on the Backbone team will reply.
01EMAIL SUPPORT
Write to us. We reply.
Send your question to support@backbonesolutions.ai. One email starts one thread, and the same team follows it through.
02BEFORE YOU WRITE
Help us help you.
01
Say who you are.
Include your business name and the email address you sign in with, so we can find your account quickly.
02
Say what happened.
Tell us what you were trying to do, what you saw instead, and roughly when. A screenshot helps.
03
Never send a password.
We will never ask for your password or a sign-in code. Leave them out of every email.